Folasade Yemi-Esan, head of the civil service (HoS) has decried the non-payment of death benefits of civil servants to their relatives by insurance companies.
According to a statement released on Tuesday by Mohammed Abdullahi, the deputy director of communications in HoS’s office, Yemi-Esan said this during a meeting with the underwriters of the group life insurance policy for civil servants in her office in Abuja.
She express worry that underwriters and brokers are frustrating the efforts of the government to ensure improvement in the welfare of families of deceased workers by prompt release of funds for the payment of death benefits.
She stressed that the non-performance was unacceptable and must be remedied, adding that the meeting was necessary to bridge the gap that exists between the underwriters and brokers as it was unreasonable to repeat the same activities without achieving a meaningful result.
“If the brokers are no longer relevant, then they should be blacklisted,” she said.
“The key performance indexes (KPIs) on settlement of claims as of September, 2022 indicated that the total number of claims reported was 776; the number of claims paid was 357; total sum on claims reported, 4,201,392,384.27; number of awaiting EDVs from HoS/MDAs 101; total amount paid 1,574,709,562.12; the number of awaiting DVs from lead underwriter 150 (2,626,682,822.15), total amount expected from EDVs 785,123,928.73, number of incomplete documentations 168 and total outstanding claims is 1,841,558,893.42.”
From the breakdown of the report, Yemi-Esan said there was a clear indication that there was a huge gap between the number of claims reported and those paid.
The head of service further stressed the need for improvement from the insurance service providers as there is always room for other alternatives.
On his part, Segun Omosehin, lead underwriter and chief executive officer (CEO), Old Mutual Nigeria Ltd, expressed his gratitude to the head of service for her concerns over the underwriters’ low performance.
He, therefore, made a commitment to support the head of service by doing the needful to bridge the existing gap between the underwriters and the brokers, as he admitted that it was a major issue responsible for the late payment of claims to families of departed civil servants.