The Nigerian franchise of fast food giant, Kentucky Fried Chicken, KFC has tendered an apology for the embarrassing treatment of Adebola Irede Daniel, son of former governor of Ogun State, Otunba Gbenga Daniel at the Murtala Muhammed International Airport outlet of the company.
In a remorseful statement on its X handle on Thursday, the fast-food chain expressed deep regret for the distress experienced by the customer and pledged swift action to address the issue.
On March 27, Daniel posted on his official X page about his experience at the KFC outlet at the Murtala Muhammed International Airport (MMIA) branch.
According to Daniel, the restaurant had stopped him and his family from entering, stating that “no wheelchairs were allowed”.
Following his statement, the Federal Airports Authority of Nigeria (FAAN) on March 28, said it had shut down KFC over discrimination against Daniel.
FAAN instructed KFC management to tender an unreserved apology, in writing, to Daniel, and a policy statement of non-discrimination be written and pasted conspicuously at its door post at MMIA before it resumed operation.
Reacting to the accusation, KFC reiterated its commitment to opposing bias or discrimination in any shape or form, with inclusivity and respect as fundamental principles of its values.
”KFC is unwavering in our stance against bias or discrimination in any form, with inclusivity and respect as non-negotiable pillars of our values,” the company said.
“However, this recent incident has underscored the pressing need for immediate action. We have embarked on efforts to address the situation.
“We deeply regret the frustration and distress experienced by our guest and extend sincere apologies to those affected.
“In response, we are urgently implementing inclusion training for all our employees. This incident is not reflective of our standards, and we will act swiftly to rectify it.
”We are actively exploring actions to equip our team members and restaurants better to ensure that every guest feels genuinely welcomed and that we deliver empathetic customer service that proactively addresses the diverse needs of each guest.”
